Here for you after the service.
Find your next step, prepare for a session or send us the details of your case.
Choose what you need
Quick support options
I need technical help
Open a request with the details so we can review the case with you.
My account and documents
Sign in to view requests, documents and information linked to your account.
Prepare for my session
Read the guide to learn what to prepare and how to describe your case clearly.
Tell us what happened
To help us review your case, include the following without passwords or sensitive data:
- Model and year of your vehicle.
- Service performed, for example: language, applications or customization.
- Date or reference of your service, if available.
- Error message or the behavior you observed, including the exact wording when available.
- Photo or screenshot of the screen, without passwords or private information.
Have not booked a service yet?
Start with an assessment to confirm compatibility and define the scope in your quotation.
Frequently asked questions
What should I do after an update?
Tell us what changed and when you noticed it. If possible, attach a photo of the notice or the system version shown on screen.
How do I view my request?
Sign in to the portal. Access depends on the ticket being linked to your account.